Fulfillment Policy
At Remote Staff Seeker, we strive to provide a smooth and transparent service experience. We have designed our fulfillment, refund, and cancellation policies to align with industry standards and comply with Stripe’s requirements, ensuring a seamless process for our clients.
30-Day Trial Period
We offer a 30-day trial period for all new clients, during which you can assess the performance of our services and the Remote Staff we provide. If you are not fully satisfied within this period, you may choose from the following options:
Scenario 1: Client is Satisfied and Continues Service
If you are satisfied with our services during the trial period, you may choose to continue the relationship. After the trial period ends, a minimum commitment of 3 months is required. Following this, the service transitions to a month-to-month basis, and you may cancel at any time with 30 days' notice.
Scenario 2: Client Requests New Candidates
If you are not satisfied with the Remote Staff we provided during the trial period, you may request a new batch of qualified candidates at no additional cost. We will source and provide new candidates within the trial period for further evaluation.
Scenario 3: Client Cancels the Service
If you decide to cancel our service within the 30-day trial period, we will prorate the hours of service rendered up to that point. Any remaining balance from your initial payment will be refunded to your original payment method, as per Stripe's refund processing guidelines. Refunds will be issued within 5-10 business days, depending on your bank's processing time.
Post-Trial Period Policy
After the 30-day trial period, a 3-month minimum commitment is required to continue services. After this period:
- Services transition to a month-to-month agreement.
- You may cancel anytime with 30 days’ notice.
- No refunds will be issued for services already rendered.
Refund and Cancellation Policy
During the 30-Day Trial Period
You may cancel the service at any time during the trial period, and we will prorate the hours worked and refund the remaining balance. Refunds will be processed back to your original payment method through Stripe, typically within 5-10 business days after cancellation.
Post-Trial Period
After the initial 3-month commitment, you may cancel the service with 30 days’ notice. However, no refunds will be provided for services already rendered.
Payment and Refund Process
All payments made to Remote Staff Seeker are processed securely through Stripe, Wise or ACH. If a refund is initiated, it will be processed to the same payment method used for the original transaction. The refund process is within 5-10 business days. Please note that processing times may vary depending on your bank or financial institution.
For any questions regarding our refund or cancellation policies, or if you experience any issues with your payment, please contact us at admin@remotestaffseeker.com.
At Remote Staff Seeker, we prioritize customer satisfaction and ensure that all transactions are handled fairly and transparently in compliance with Stripe’s payment and refund processing requirements.